Durmuşağa (Durmuşağa) (“Site”) provides the following guidelines regarding order cancellations, returns, and refunds to ensure a smooth shopping experience for our customers.
1. Order Cancellation
Orders can be canceled before they are shipped. To cancel an order, the customer must contact our customer service at the email or phone number provided on durmusagasatis.com. Once an order is shipped, it cannot be canceled.
2. Returns
Products can be returned within 14 days of delivery if they are unused, in their original packaging, and in the same condition as received. To initiate a return, please contact our customer service. Certain products may be exempt from returns due to hygiene or regulatory reasons.
3. Refunds
Refunds are processed after the returned product is received and inspected. Refunds are made using the same payment method used during purchase. The refund process may take up to 14 business days.
4. Shipping Costs
Shipping costs are non-refundable unless the return is due to a product defect or error on our part. Customers are responsible for return shipping costs unless otherwise specified.
5. Exceptions
Products that are customized, personalized, or perishable may not be eligible for return or refund. Please refer to the product description on durmusagasatis.com for any exceptions.
6. Contact
For cancellations, returns, or refunds, please contact our customer service via the email or phone provided on durmusagasatis.com.
