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Privacy Policy

Durmuşağa (Durmuşağa) respects your privacy and is committed to protecting your personal information collected via durmusagasatis.com ("Site"). This Privacy Policy explains how we collect, use, store, and share your personal data.

1. Information We Collect

We may collect personal information such as name, surname, contact details, address, identification number, transaction history, preferences, feedback, and survey responses. Data may also include information gathered via cookies or third-party services integrated into the Site.

2. Purpose of Processing

Your personal data is processed for the following purposes:

a) To provide and improve our services b) To fulfill contractual obligations c) To perform marketing and promotional activities with your consent d) To ensure Site security and compliance with legal obligations e) To conduct statistical analyses and improve customer experience

3. Legal Basis

Processing is based on:

Necessity for contract performance Legal obligations Legitimate interests without infringing rights Explicit consent of the data subject

4. Sharing of Personal Data

We may share your personal data with internal departments, service providers (logistics, IT, customer service, SMS/email providers), and authorities as required by law, always in accordance with KVKK Articles 8 and 9.

5. Data Security and Retention

We take appropriate technical and organizational measures to ensure the security of your data. Personal data is retained only as long as necessary for the purposes it was collected or as required by law.

6. Your Rights

a) To access your personal data b) To request correction or deletion c) To object to processing d) To request transfer of your data e) To withdraw consent at any time

7. How to Exercise Your Rights

You can submit requests via registered mail, KEP, secure electronic signature, or email previously provided to Durmuşağa. Responses will be provided within 30 days.

8. Updates to Privacy Policy

This Privacy Policy is effective as of the publication date and may be updated at any time by Durmuşağa. Updates take effect immediately upon publication on durmusagasatis.com.

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